At Neighbors, we’re always looking forward to enhancing how we serve our partners and customers. We are excited to announce the launch of our extended service contracts now available for 48 and 60 months. These new options come in response to evolving market demands and our commitment to offering solutions that truly meet the needs of our users.
Both my co-founder and I have roots in consumer electronics, having spent significant time at Samsung where we developed a deep understanding of device lifecycles. Typically, enterprise solutions combining software (like POS systems) with hardware (such as iPads or Samsung Tabs) have a lifecycle expectation of 3 to 5 years. This industry standard guided our decision to offer extended service contracts that align perfectly with these expectations, ensuring devices are covered throughout their most productive years.
Our new service contracts are designed to provide peace of mind for a longer period, ensuring that both channel partners and end-users can benefit from extended coverage without any hassle. These plans are not just extended in time but enhanced with features tailored to address the long-term needs of high-use electronic devices.
For our channel partners, these extended contracts mean more opportunities to provide value and build trust with customers. They allow partners to offer a longer-term commitment to service quality and reliability. For end-users, the extended coverage means minimizing unexpected costs and disruptions, reinforcing the value of their investment in technology.
Integrating these new extended service contracts into your offerings is straightforward. We provide full support and materials to help our partners update their sales strategies and marketing materials. Our team is ready to assist with training, ensuring you can seamlessly offer these new options to your customers.
We are committed to continuous improvement based on the feedback from our partners and customers. The introduction of extended service contracts is just one step towards a broader strategy of adapting to and anticipating the needs of the market. Stay tuned for more innovations as we keep pushing the boundaries of what’s possible in warranty management.
We invite you to reach out to learn more about our new extended service contracts and discuss how they can benefit your business. Contact our sales team or visit our website for more detailed information and to get started with these new offerings. Your feedback and engagement are invaluable to us as we continue to evolve our service to better meet your needs.
Photo Credits: Armand Khoury via Unsplash
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